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DEALER SPOTLIGHT: FORMULA FOR SUCCESS CUSTOMER SERVICE INSIDER, MARCH 2006 ISSUE PEOPLE POWER: DELIVERING "MEMORABLE SERVICE" MBUSA
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In order to outreach customers and clients, Customer Education and Information Program | CEIP ™ ® is designed as a modern, direct, simple, visual & sound experience, powerful, stimulating, upgradable business process, marketing program and business method of educating, informing and advertising services, products and human resources, comprising of a digital/graphic & sound content, animation, video and DVD format files displayed from a computer, terminal/thin client PC-Mac, remote location, cable, LAN, Wi-Fi, or via internet into multiples plasma/LCD monitors/panels or via a digital projectors. "Waiting can't be down time for our Customers in the Internet Business Center. They want to be productive and we make that possible". ALLEN.M.
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| SDP |
SERVICE DRIVE PROCESS: THE WAY THE BUSINESS IS CONDUCTED IN THE PARTS & SERVICE DEPT. AND INTERACTION BETWEEN THE SERVICE ADVISORS AND CUSTOMERS, IN ORDER TO MAXIMIZE THE SERVICE. TO OFFER BEST CARE AND VALUE FOR CUSTOMER VEHICLE, EVERY TIME THE CAR IS IN FOR SERVICE. STARTING AT $.999.99. CONCEPT COST /YEAR. In order to shape effective innovative policy, we provide the accurate and appropriate assessments of the current state of the Parts & Service Dept. and Customer Service interaction. ............................................................................................................................................................................................................ |
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| CEIP |
CUSTOMER EDUCATION AND INFORMATION PROGRAM | CEIP WE DESIGN PRESENTATION AND INSTALL DIGITAL SCREENS (PLASMA, LCD, PROJECTORS) IN ORDER TO OFFER THE CUSTOMERS ESSENTIAL INFORMATION, VISUALIZATIONS AND WE INFORM THE CUSTOMER ABOUT ALL YOUR HUMAN FACTORS, PRODUCTS AND SERVICES. WE MAKE SURE THAT THEY RECEIVE AND UNDERSTAND THE MESSAGES ON THE SCREEN. > ABOVE 90% CSI SCORES IN AUTOMOTIVE INDUSTRY. CUSTOMER EDUCATION & INFORMATION PROGRAM | CEIP PROGRAMS DESIGNED FOR CUSTOMER EDUCATION AND INFORMATION ON ALL ASPECTS OF SALES, SERVICE, PARTS, FINANCIAL SERVICES, WARRANTIES, ACCESSORIES, PRODUCTS AND CUSTOMER SERVICE IN DEALERSHIPS OR OTHER BUSINESS. DESIGNED FOR RAISING THE CSI (CUSTOMER SATISFACTION INDEX), STARTING AT $999.99 TO $2,499.99. (CONCEPT COST PER/YEAR). .......................................................................................................................................................... |
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| CSI |
DIGITAL PROGRAMS
TAILOR-DESIGNED FOR
RAISING THE CSI SCORE (CUSTOMER SATISFACTION INDEX), STARTING AT $999.99. (CONCEPT
COST APPLIES/YEAR) .......................................................................................................................................................... |
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| FIP | FINANCE INFORMATION PROGRAM (FIP): DESIGNED FOR FINANCE DEPARTMENT AND THE PRODUCTS & SERVICES THIS DEPARTS OFFER TO THE CUSTOMER & PUBLIC. | ||||||||||||||||||
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STATE-OF-THE-ART WI-FI INTERNET CUSTOMER BUSINESS CENTERS AUTOMOTIVE SERVICES & SYSTEMS | GENERAL BUSINESS WI-FI INTERNET ACCESS IN A CUSTOMER LOUNGE, ABOUT 500-1,500FT. RANGE STARTING NOW AT $129.99. SERVICE ACTIVATION FEE AND INTERNAL WIRING/ JACK ACTIVATION APPLIES STARTING AT $299.99, AS A ONE TIME FEE. SOME AREAS WITH AIR CARDS PCMCIA MOBILE INTERNET ACCESS. SPEED FROM 54 TO 300 MBPS. ..................................................................................................................................................................................... |
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BUSINESS (954)323.2024 | MOBILE (954)778.8543 | EMAIL
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BASIC COMPUTER SYSTEM CONCEPT
(R)
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CONVENIENCE |
MULTIFUNCTION'S ALL-IN-ONE PRINTER $19.99/Mo. | ||||||||||||||||||
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Multitasking Multifunction Dell / HP / LEXMARK Printer Series.: scanner, fax, copy and printer + black & white printer. With an additional fee, we can supply Color Laser. (toner, ink and paper, extra) |
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PUBLICITY |
42'-70" HDTV/LCD/LED 3D DISPLAY STARTING AT $149.99/Mo. | ||||||||||||||||||
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Starting at $99.99 / month you can have a 32" HDTV PLASMA LCD (usually we set the plasma on www.Bloomberg.com). (installation extra) 42" $159.99 | 50" $249.99 You can consider running publicity on 42” PLASMA TV & the computer screens (via DVD-s) meantime nobody uses the machines: can be a revolving publicity, regarding your new products and services + other vendors, services and products. |
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TELECOM |
VoIP FREE PHONE STARTING AT $49.99/Month | ||||||||||||||||||
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For only $49.99/month we can supply an IP phone (VoIP), with unlimited free calls in all continental USA + Canada. This alone can save the dealership some $150-300,00/LINE, you actually pay for the calls in the customer lounge area. |
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DIGITAL PROJECTORS
STARTING AT
$129.99/Mo. PROFESSIONAL DIGITAL PROJECTORS, THE SAME ONES AS IN THE MOVIE THEATERS. PROGRAMS AND PRESENTATIONS DESING STARTING AT $499.99/YEAR |
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TRACKING |
FLEET SATELLITE TRACKING | ||||||||||||||||||
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WE CAN PROVIDE SATELLITE TRACKING SERVICES FOR THE SERVICE TRUCKS / VANS IN YOUR SERVICE & PARTS DEPT. (IRIDIUM MARITRAC). STARTING AT $299.99/MONTH/CAR, 36 MONTHS RENT, INTERNET BASED TRACKING. |
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E-BOARDS |
STARTING AT $149.99/MONTH. WE INSTALL AND OPERATE THE ELECTRONIC BOARDS (E-BOARDS) IN THE GM/ GSM / SERVICE DIRECTOR/FIXED OPERATIONS DIRECTOR OFFICES, FROM 20 TO 27 INCH LCD/HDTV PLASMA. ELIMINATE THE OLD MARKER BOARD AND KEEP RECORD OF ALL YOUR MEETINGS AND EMPLOYEES & COMPANY SCORES AND INFO. | ||||||||||||||||||
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PPS
PRESENTATION |
WE DESIGN PP (POWER POINT) PRESENTATIONS ON LARGE PLASMA / LCD DISPLAYS, DESCRIBING ALL YOUR OPERATIONAL NEEDS, PRICE LIST, BIO ON THE MANAGEMENT, SALES AND SERVICE + OTHER IMPORTANT INFORMATION RELATED TO YOUR BUSINESS FOR CUSTOMER EDUCATION & INFORMATION PORPOSES, STARTING AT $499.00 PER YEAR. | ||||||||||||||||||
WEBDESIGN NEW
TECH |
WE CAN DESIGN A WEB SITE,
REGISTER & HOSTING FROM AS LOW AS $999.99/YEAR. PLEASE CALL FOR
DETAILS /
E-MAIL.
SEE CONTRACT.
CONCEPT COST APPLIES.
SEE: WWW.PARTESMERCEDESBENZ.CON | WWW.REPUESTOSMERCEDES-BENZ.COM |
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| PRINTED MATERIALS | WE CAN DESIGN FLIERS, PANPHLETS AND MENUS FOR ALL YOUR NEEDS ALONG WITH POP MATERIAL. FRONT MENU | BACK MENU | ||||||||||||||||||
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WEBCAMSNEW
TECH |
WE CAN INSTALL WEB CAMS, FOR VIDEO CONFERENCING, FROM AS LOW AS $49.99/MONTH. PLEASE CALL FOR DETAILS / E-MAIL. | ||||||||||||||||||
| IT SERVICES | WE OFFER SERVICE CONTRACT FOR IT & COMPUTER MAINTENANCE, FROM AS LOW AS $199.99/MONTH. PLEASE CALL FOR DETAILS / E-MAIL. | ||||||||||||||||||
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RFID SENSOSRS
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We can install active and passive RF (radio frequency) sensors in the vehicles. These vehicles can be traced in the property from delivery from flat trucks, to storage, to preparation for delivery, to technical service and final delivery to customers. This system can be visual on a computer screen and on a digital map. All movements are being traced and recorded. The cost per vehicle RFID is only dollars, but the benefits are very big, because is keeping track of all vhicles movements on the dealership property. | ||||||||||||||||||
| GOURMET COFFEE MACHINE | We can supply & lease a gourmet coffee machine, in the same area as the Business Center: gourmet coffees, fountains refreshments, | ||||||||||||||||||
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DELI & COFFEE STORE |
ON DEMAND, WE CAN INSTALL AND OPERATE AN EXPRESS DELI & COFFEE STORE ON THE DEALERSHIP PREMISES. PASTRIES DELIVERY AS FROM $49.99 | ||||||||||||||||||
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GOURMET PASTRIES
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We can deliver morning gourmet
pastries 5-6-7 days a week, for the customer lounge and
sales department, starting at $59.99/day. PLEASE CALL FOR DETAILS / E-MAIL. |
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NEWSPAPERS
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INSTALLATION COSTS WE EMBRACE INNOVATION & TEAMWORK TO HELP GROW YOUR BUSINESS!
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 WE SERVICE ALL ELECTRONIC SYSTEMS, FROM THE WI-FI INTERNET ACCESS TO THE PLASMA AND PROJECTOR DISPLAYS. ALL computer maintenance & software service is contracted to us during the duration of the contract service. We provide a ONE-STOP-SHOP solution in computer, software and hardware for your company needs, from PC-s to laptops tablets and satellite telecom.
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We can supply daily newspapers like local or national: USA TODAY, WALL
STREET JOURNAL, FT, NEW YORK TIMES, etc. International newspapers on-demand
or the printed Internet Edition. Monthly subscription starting at $39.99.